![]() ![]() To run the upgrade script, simply login to admin panel of your osTicket helpdesk. Any errors at this stage, although unexpected, are fatal and might require restoring previous version. While the wizard provides step by step guide it is important and helpful to have general knowledge about Web servers, PHP and MySQL. OsTicket ships with web-based upgrade wizard to help guide you through the upgrade process. Note: If you’ve customized your osTicket installation, you will need to port the changes to the new version following a successful upgrade.
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